Overdue Passenger Lifts
Office, residential, hotel and healthcare passenger lifts whose six-monthly examination has lapsed — the most common finding at renewal and the one carrying the clearest exposure, because the plant carries people.
Refer a Client — Next Working Day for an Overdue London Lift
LOLER Inspections for Insurance Brokers
For brokers who find, usually at renewal, that a client's passenger lift has no current Report of Thorough Examination. We attend, examine and report independently of whoever maintains the lift. The client relationship stays yours — we do not approach your clients, and we sell no maintenance, repairs or parts.
26+ Years Hands-On Engineering Experience
Independent of Maintenance Contracts
7 Days a Week, 6am to 6pm
Same-Day Reports, With Photos
Certificate expired or lift out of compliance? You're exposed to enforcement action, and your insurance may not respond, until it's resolved. What to do.
Written and reviewed by Mark Crowley, Director, Integrity Lift Compliance Ltd — 26+ years of hands-on lifting equipment engineering. NHS estates, commercial property and industrial lifting compliance.
Engineering Approach
What our broker referral programme delivers
Independent, defensible statutory examination by an engineer with deep hands-on plant experience.
- Next working day attendance for an overdue passenger lift in London. If the date cannot be met you are told on the call, not afterwards — so you can give your client a straight answer the same day
- We never approach your client. The relationship stays yours, and reports are issued to whoever you nominate
- Independent of lift maintenance. We sell no maintenance, repairs, spares or replacement plant, so a defect we record is never a quotation in disguise
- Report of Thorough Examination written to the particulars LOLER 1998 requires — equipment identified, competent person named, examination date, next date due, defects with timescales. The document an insurer, auditor or HSE inspector asks to see
- Digital report with photographs issued the same day, against a trade convention of 28 days, in your client-facing format or ours, and supplied to insurer portals on request
- We keep the client's equipment register and next-due dates, and contact them before the next examination falls due. A client you refer does not lapse again on your watch
- Where a defect involves an existing or imminent risk of serious personal injury it is notified under Regulation 10. You will know about a material change in the risk at the same time your client does, not at the next renewal
How a referral works
You refer the client; the relationship stays yours:
- You call or email: with the client, the site and the equipment
- We confirm the date: on the call, so you can give the client a straight answer
- We examine: independently of whoever maintains the equipment
- Reports go where you say: to the client, to you, or to the insurer's portal, the same day with photographs
We never approach your client, and we sell no maintenance, repairs or parts.
Stopping it lapsing again
A client found without a current report at renewal often lapses again a year later, because nobody owns the date. We keep the client's equipment register and next-due dates and remind them before each examination is due.
Does my insurer do the LOLER inspection?Assets We Examine
Asset classes covered under our broker referral programme.
Goods & Service Lifts
Goods lifts, dumbwaiters and kitchen service lifts on the twelve-monthly cycle. Frequently missed entirely because nobody in the building regards them as lifts.
Platform Lifts & Stairlifts
Accessibility plant in commercial premises. It carries people, so it sits on the six-monthly cycle rather than the twelve-monthly one that clients often assume.
Lifting Accessories
Slings, chains, shackles and eyebolts at six-monthly intervals. The items least likely to appear on a policy schedule and most likely to be out of date.
MEWPs & Façade Access
Scissor lifts, booms and BMU cradles on client premises, including plant inherited with a building or acquired since the last renewal.
Trusted by Critical Estates
Independent. Defensible. Genuinely Endorsed.
SAFed-aligned defect classification, and the endorsement below is a genuine NHS Trust quote — not stock marketing copy.
NHS
NHS
Critical estate passenger lift compliance experience
SK
Skanska
Construction & engineering compliance support
A·B·C
SAFed-Aligned Defect Grading
Defects graded A, B or C to the published SAFed severity scale — a grading standard we follow, not a membership we hold
DBS
Enhanced DBS
Director Mark Crowley holds an enhanced DBS check
NHS Trust Endorsement
“Exceptional response times and thorough documentation. Managing compliance across multiple critical medical estates is complex, but their team makes statutory lift auditing seamless.”
Phillip Nai
Critical Healthcare Estates Manager
Barts Health NHS Trust
Areas We Cover
Independent lift and LOLER inspections from our base in Medway, across London, Kent and the South East, for offices, flats, care homes, warehouses and industrial sites.
03
Essex & the East
Common Questions
Questions from Insurance Brokers
Will you approach my client about other work?
No. The relationship stays yours. We do not market to referred clients.
How quickly can you attend an overdue passenger lift?
Next working day in London. If the date cannot be met you are told on the call.
Can reports go straight to the insurer?
Yes, the same day, with photographs, to whoever you nominate or to an insurer portal.
Will I hear about serious defects?
Where a defect involves an existing or imminent risk of serious personal injury it is notified as LOLER requires, and we can copy you so you know at the same time as the client.
Do you sell maintenance or repairs?
No, so nothing on the report is a quotation in disguise.
What equipment do you cover?
Passenger and goods lifts, platform lifts, stairlifts, hoists, forklifts, MEWPs, cranes, BMUs, lifting accessories and more, across London, Kent and the South East.
Do you keep the client's dates?
Yes. We hold the equipment register and remind the client before each examination falls due.
Request a Survey
Tell us what needs inspecting and where. We'll reply within one business hour.
Already have an asset list or examination schedule? Email it to info@integrityliftcompliance.co.uk and we'll come back with a survey plan rather than ask you to retype it.
Survey Request Form
Further reading on LOLER inspections for insurance brokers
Does My Insurer Carry Out the LOLER Inspection?
Sometimes, and sometimes not — which is why this is the assumption that catches duty-holders out most often. Engineering insurance in the UK has long been sold alongside engineer surveying, so a great many businesses do receive statutory thorough examinations arranged through their insurer, and those examinations are usually perfectly sound. The problem is that nothing makes it automatic. Being insured is not the same as having a current Report of Thorough Examination, and the only way to know which you have is to look at the document.
What Happens If LOLER Expires?
The plant is no longer legally usable, and the cost of a lapse is rarely the examination you did not book. Quarantine the equipment, arrange a thorough examination promptly, and document the steps taken — then resume once a competent person has examined the plant and signed it off.
LOLER Certificate: What People Mean and What You Actually Get
Almost everyone calls it a LOLER certificate. LOLER 1998 never calls it that — the document is a Report of Thorough Examination. The distinction matters, because a 'certificate' implies a pass and a report does not.
Prefer to talk to an engineer?
07496 873972